Terms and Conditions

 

WARRANTY

All products manufactured by Spectrum Techniques are warranted to be free from defects in workmanship and materials for a period of one year from the date of shipment.

Defective products must be returned to our facility at the customer’s expense and in turn Spectrum Techniques will cover the cost of returning the products to the customer. This warranty covers the cost of our labor, any replacement parts, and shipment one-way.

Products supplied by Spectrum Techniques but not of our manufacture will be covered by the original manufacturers’ warranty, usually one year from date of shipment.

This warranty excludes all GM tube windows which are extremely fragile. These devices cannot be repaired and must be replaced at customer expense.

This warranty does not cover physical damage or misuse.

SERVICE AND SUPPORT

Spectrum Techniques provides full service and support for all products supplied by the company, with the exception of GM tubes. We will attempt to repair products beyond the warranty period providing parts are still available. Failed products must be returned to our facility at the customer’s expense. After evaluation, we will contact the customer and provide an estimate of the cost for repair. The customer will be responsible for all labor costs, parts cost, and the cost of return shipment.

Customers should contact Spectrum Techniques for shipping instructions prior to returning defective or failed products.

Spectrum Techniques does not provide any on-site installation or service. We do provide free support by telephone or email during our regular office hours (8:00 AM to 4:00 PM Eastern Time Zone, Monday through Friday, excluding holidays).

PRICING

A new price list is released annually. Prices are subject to change without notice.

ORDERS

Spectrum Techniques requires all orders in writing – phone orders are not accepted under any circumstances.

Purchase orders and email orders can be sent to sales@spectrumtechniques.com.

PAYMENT METHODS

Domestic – new customers may require prepayment.

  • Payment terms, net 30 days from date of shipment
  • Credit cards (Visa, MasterCard, and American Express)
  • Check issued by a bank within the U.S.

Existing International Customer – An International customer with prior history or established credit with Spectrum Techniques.

  • Payment terms, net 30 days from date of shipment
  • Credit cards (Visa, MasterCard, and American Express)
  • Wire transfer to our bank (add $35.00 USD to your order)
  • Check issued by a U.S. bank.

New international customer – An international customer with NO prior history or established credit with Spectrum Techniques.

  • Payment in advance of shipment (items will not be shipped until payment is received)
  • Credit cards (Visa, Master Card, and American Express)
  • Wire transfer to our bank (add $35.00 USD to your order)
  • Check issued by a U.S. bank.
  • Due to their high cost and complexity, we do not accept letters of credit.

SHIPPING METHODS

All shipments are FOB Spectrum Techniques, Oak Ridge, TN, USA.

Actual shipping charges for packaging, handling, freight, and insurance will be prepaid and invoiced at time of shipment to purchaser.

Domestic shipping

  • UPS
  • FedEx
  • US Mail
  • Spectrum Techniques can use customer provided UPS or FedEx account numbers. Please supply your account number, contact name, and phone number with your purchase order. NOTE: Your package(s) will be insured for the full amount of your order. If you choose not to insure your package(s), you will accept full responsibility for any loss.

International shipping with sources – Customs, Duties, and other import fees are the responsibility of the purchaser to pay upon receipt of goods or apply for exemptions.

  • Express Mail Service (depending on destination country)
  • FedEx (if the package is below UN2910 or the value exceeds $500 USD).
  • Freight forwarding service
  • Spectrum Techniques can use customer provided UPS or FedEx account numbers, please supply your account number, contact name, and phone number with your purchase order. NOTE: Your package(s) will be insured for the full amount of your order. If you choose not to insure your package(s), you will accept full responsibility for any loss.

International shipping without sources – Customs, Duties, and other import fees are the responsibility of the purchaser to pay upon receipt of goods or apply for exemptions.

  • Express Mail Service ($500 USD or less)
  • FedEx
  • UPS
  • Freight forwarding service
  • Spectrum Techniques can use customer provided UPS or FedEx account numbers, please supply your account number, contact name, and phone number with your purchase order.

Spectrum Techniques reserves the right to choose the shipping method. All orders will be shipped according to IATA regulations.

RADIOACTIVE SOURCES

Domestic – Small amounts of some byproduct material may be purchased without a specific license per Nuclear Regulatory Commission (NRC) regulations 10 CFR 30.18 and 10 CFR 30.71 Schedule B or the equivalent Agreement State regulations.

NRC regulations prohibit the further incorporation or use of license exempt sources in a manufactured device intended for further distribution.

Contact the NRC or appropriate Agreement State agency for information on the use or possession of license exempt sources.

International – International regulations will vary from country to country. Your local regulations may require you to receive prior authorization in order to import our sources into your country.

Spectrum Techniques will require confirmation prior to shipping.

Failure to comply may result in additional shipping and/or storage costs incurred for packages not permitted to enter the country. These costs will be at the customer’s expense.

Furthermore, local, national, and international regulations may restrict the purchase, storage, transport, use, or disposal of Spectrum Techniques radioactive sources. Please consult your location regulations to ensure compliance.

Return Policy – Once shipped, purchased sources are considered ‘non-cancellable’ and ‘non-returnable.’ Spectrum Techniques’ sources cannot be returned under any circumstances. This includes ‘end-of-life’ disposal.

End-of-Life Disposal – Due to international and domestic regulations, Spectrum Techniques cannot accept the return of unwanted/used sources.

Spectrum Techniques has authorized Philotechnics, LTD to act as an agent for the disposition of sources – contact information can be found on our website.

The end user is responsible for contacting, coordinating, and paying for the disposal.