Terms and Conditions
WARRANTY
All products manufactured by Spectrum Techniques are warranted to be free from defects in workmanship and materials for a period of one year from the date of shipment.
Defective products must be returned to our facility at the customer’s expense and in turn Spectrum Techniques will cover the cost of returning the products to the customer. This warranty covers the cost of our labor, any replacement parts, and shipment one-way.
Products supplied by Spectrum Techniques but not of our manufacture will be covered by the original manufacturers’ warranty, usually one year.
This warranty excludes all GM tube windows which are extremely fragile. These devices cannot be repaired and must be replaced at customer expense.
This warranty does not cover physical damage or misuse.
SERVICE AND SUPPORT
Spectrum Techniques provides full service and support for all products supplied by the company, with the exception of GM tubes. Spectrum Techniques will attempt to repair products beyond the warranty period providing parts are still available. Failed products must be returned to our facility at the customer’s expense. After evaluation, Spectrum Techniques will contact the customer and provide an estimate of the cost for repair. The customer will be responsible for all labor costs, parts cost, and the cost of return shipment.
Customers should contact Spectrum Techniques for shipping instructions prior to returning a defective or failed product.
Spectrum Techniques does not provide any on-site installation or service. Spectrum Techniques will provide free support by telephone or email during our regular office hours.
Monday through Friday
8:00 AM to 4:00 PM ET
PRICING
A new price list is released annually. Prices are subject to change without notice.
ORDERS
Spectrum Techniques requires all orders in writing – phone orders are not accepted under any circumstances. See our ‘How To Order‘ page for more information.
PAYMENT
New Domestic Customer – A domestic customer with NO prior history or established credit with Spectrum Techniques.
- Prepaid
- Credit cards (Visa, MasterCard, and American Express) and checks issued by a U.S bank are accepted.
Existing Domestic Customer – A domestic customer with prior history or established credit with Spectrum Techniques.
- Net 30 days
- Credit cards (Visa, MasterCard, and American Express) and checks issued by a U.S bank are accepted.
New international customer – An international customer with NO prior history or established credit with Spectrum Techniques.
- Prepaid (items will not be shipped until payment is received)
- Credit cards (Visa, MasterCard, and American Express) and checks issued by a U.S bank are accepted. Wire transfers are also accepted (add $35.00 USD to your order)
Existing International Customer – An international customer with prior history or established credit with Spectrum Techniques.
- Net 30 days
- Credit cards (Visa, MasterCard, and American Express) and checks issued by a U.S bank are accepted. Wire transfers are also accepted (add $35.00 USD to your order)
Payment Methods Not Accepted – Spectrum Techniques does not accept the following forms of payment:
- Letters of credit
- Discover Card
- PayPal
- Apple Pay
- Samsung Pay
- Google Pay
SHIPPING
All shipments are FOB Spectrum Techniques, Oak Ridge, TN, United States.
Shipping will be prepaid and added to the invoice.
Spectrum Techniques can use customer provided FedEx or UPS account numbers. Package(s) will be insured for the full amount of your order. If you choose not to insure your package(s), you will accept full responsibility for any loss.
Domestic Shipping – The following shipment methods are available for domestic customers:
- FedEx Ground
- FedEx
- UPS
- U.S. Express Mail
International Shipping With Sources – The following shipment methods are available for international customers who order radioactive sources:
- FedEx (if the package is below UN2910 or the value exceeds $500 USD).
- UPS (Canada only)
- ClearFreight, our freight forwarding service
The customer is responsible for clearing Customs, all duties and taxes, and any storage/return shipping fees due to lacking import documentation.
International Shipping Without Sources – The following shipment methods are available for international customers who do not order radioactive sources:
- FedEx
- UPS
- ClearFreight, our freight forwarding service
Shipping Methods Not Accepted – Spectrum Techniques will not ship via the following methods:
- DHL
- Customer’s freight forwarder
International customers will be responsible for clearing Customs, all duties and taxes, and any storage/return shipping fees due to lacking import documentation.
Spectrum Techniques reserves the right to choose the shipping method. All orders will be shipped according to IATA regulations.
RADIOACTIVE SOURCES
Domestic Customers – Small amounts of some byproduct material may be purchased without a specific license per Nuclear Regulatory Commission (NRC) regulations 10 CFR 30.18 or the equivalent Agreement State regulation. This means anyone can purchase, own, use, and possess our radioactive sources.
NRC regulations prohibit the further incorporation or use of license exempt sources in a manufactured device intended for further distribution.
Contact the NRC or appropriate Agreement State agency for information on the use or possession of license exempt sources.
International Customers – International regulations will vary from country to country. Your local regulations may require you to receive prior authorization in order to import our sources into your country.
Spectrum Techniques will require confirmation radioactive sources can be imported into the customer’s country prior to shipping.
Failure to comply may result in additional storage/shipping charges. These costs will be at the customer’s expense.
Local, national, and international regulations may restrict the purchase, storage, transport, use, and/or disposal of Spectrum Techniques’ radioactive sources. It is the customer’s responsibility to consult with your government’s regulations to ensure compliance.
Return Policy – Once shipped, sources are considered ‘non-cancellable’ and ‘non-returnable’.
Spectrum Techniques will not accept the return of radioactive sources under any circumstances. This includes ‘end-of-life’ disposal.
End-of-Life Disposal – Due to international and domestic regulations, Spectrum Techniques cannot accept the return of used or unwanted radioactive sources.
Spectrum Techniques has authorized NAC Philotechnics, Ltd to act as an agent for the disposition of sources.
The customer is responsible for contacting, coordinating, and paying for the disposal.